Privacy Policy

Last Updated: 05 December 2025

Welcome to JApps-Hub ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital ordering platform, including websites, web applications, and any related services (together, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

When you create an account, place an order, or interact with the Service, we may collect:

• Personal Information: Name, email address, phone number, delivery address, and payment information;
• Account Information: Username, password (hashed), and profile preferences;
• Order Information: Order history, favorite items, dietary preferences, and special instructions;
• Communication Data: Messages, feedback, and support requests you send to us or to Restaurants.

1.2 Information Automatically Collected

When you use the Service, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information;
• Usage Data: Pages visited, features used, time spent, click patterns, and search queries;
• Location Data: GPS coordinates, IP address, and location-based services data (with your permission);
• Technical Data: Browser type, IP address, access times, and referring website addresses.

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction status, payment method);
• Restaurants (order confirmations, delivery updates);
• Social media platforms (if you log in via social accounts);
• Analytics and advertising partners.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve the Service: Process orders, facilitate payments, deliver food, send notifications, and personalize your experience;
• Communicate with You: Send order confirmations, delivery updates, promotional offers, and respond to your inquiries;
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access;
• Analytics and Research: Understand usage patterns, improve features, and conduct market research;
• Legal Compliance: Comply with applicable laws, regulations, and legal processes;
• Marketing: Send promotional communications (with your consent, where required by law).

3. How We Share Your Information

We may share your information with:

3.1 Restaurants and Delivery Partners

We share order details, delivery addresses, and contact information with Restaurants and delivery partners to fulfill your orders.

3.2 Service Providers

We engage third-party service providers to:

• Process payments (e.g., Paymob, banks);
• Send SMS and push notifications;
• Provide mapping and geolocation services (e.g., Google Maps);
• Host our servers and databases;
• Analyze usage data and improve our services.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Business Transfers

If we merge, are acquired, or sell assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Measures we take include:

• Encryption of sensitive data in transit and at rest;
• Secure authentication and access controls;
• Regular security audits and updates;
• Employee training on data protection.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate or incomplete information;
• Deletion: Request deletion of your personal information (subject to legal and operational requirements);
• Objection: Object to processing of your information for certain purposes;
• Portability: Request transfer of your information to another service provider;
• Withdraw Consent: Withdraw consent for processing based on consent (where applicable).

To exercise these rights, please contact us at support@jappshub.com.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings;
• Analyze how you use the Service;
• Deliver personalized content and advertisements;
• Improve security and prevent fraud.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

7. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill your orders;
• Comply with legal obligations;
• Resolve disputes and enforce agreements;
• Support business operations and analytics.

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JApps-Hub
Email: support@jappshub.com
Cairo, Egypt

13. Governing Law

This Privacy Policy is governed by the laws of the Arab Republic of Egypt, without regard to conflict of law rules.